Russian post: employee feedback on work

Rare organization in our country cancompare with the "Mail of Russia" by the number of complaints from dissatisfied customers, as well as negative reviews in the press and the Internet. For years, people have been complaining about the long delivery times of parcels and letters, the lack of professionalism and rudeness of FSUE Russian Post operators, the tariffs that are disproportionate to the quality of postal services. But is it always the employees of the post office who are to blame for the poor performance of the organization? To answer this question it is possible, having estimated working conditions in branches of FSUE Russian Post. Feedback from employees who have been or currently working in the mail now allows you to look inside at the postman, sorter or post office operator. What most often complain about the employees of the country's main postal service? In what conditions do they work?

Salary and bonuses

One of the most common complaints and, ifbelieve the reviews of former employees, the main reason for dismissals - extremely low wages in the FSUE Russian Post. Work postman, for example, depending on the region is paid from 5000 rubles to 12,000. A little more earners are operators, the amount is called from 6000 to 25 000 rubles.

Separately it is worth mentioning that the payemployees of the mail piece-work, that is directly depends on the number of services and goods sold by the operator of FSUE Russian Post. Envelopes sold by the operator are added to the salary not more than 1-2 kopecks per unit, and one accepted postal order is about 80 kopecks. Many former postal workers are indignant at the lack of surcharge for performing several labor functions and for "processing" during the day.

You can, of course, ask a question: What caused such a number of negative feedback on wages? After all, when employing a worker, he voluntarily agrees to the salary offered by the employer (in this case, the leadership of the FSUE Russian Post). Employee feedback helps to understand the cause of this phenomenon: in the vacancy announcement, as a rule, the salary is indicated at a rate of 20,000 rubles. Later, in an interview, a candidate for a vacant position can not always get a clear explanation of how wages are calculated for the month. For these reasons, already in the first month of work "beginner" can expect an unpleasant surprise: instead of the promised 20-25 thousand hands are issued 7-8 thousand rubles. To the low by today's standards, salaries are added to the deprivation of the premium and the duty of the employee to repay the shortfall revealed in his shift from his own pocket.

Out of the obvious advantages of paying employees of mail, the following are distinguished:

• Stable "white" salary.
• Possibility to increase the salary by passing the exam for upgrading the class.

Management and staffing problems

Judging by the numerous reviews of postaloperators, part of the offices of the "Post of Russia" is experiencing many difficulties in this area. Relations within the team on a full basis can be considered the second reason why an employee decides to resign from FSUE Russian Post. Employee feedback often contains the following complaints:

• Aggressive or frankly boorish behavior of the immediate leader in relation to employees.
• Great staff turnover, lack of experienced and qualified employees.
• Reductions of employees.
• Incomplete post office staff.

The latter creates many additional problems withdistribution of work time and labor functions of each individual employee of FSUE Russian Post. The management of small offices of communication with its work combines the functions of the operator and even the postman.

But also positive responses about labor collectivethere is a lot of post office. An impressive number of employees, including former ones, call excellent relations between people working in one post office one of the main advantages of their work. Among the reviews you can find such statements about colleagues:

• Friendly (good, kind) team.
• Mutual assistance, friendly support of colleagues.
• On the mail are working true enthusiasts who love their work.
• The immediate boss is a good (attentive, responsive) person.

Some employees who left a review, stressed that it was excellent relations with colleagues - the main reason for which they work in the department "Russian Post".

Post Office

Old dilapidated buildings with a leaking roof,creaking floor with torn linoleum, lack of repair or repair, made partially and poor quality - this is an incomplete list of employees' complaints about the building and the premises in which their post office is located. More often we are talking about branches in small towns. But even in large cities, not every mail building meets all standards. Even employees of some metropolitan and Moscow region post offices say that operators are forced to work in cold rooms in winter, sitting in warm boots and outerwear. There are many complaints that in the summer in the same rooms it is unbearably hot, stuffy. Particularly it is outraged by workers that they are not attempting to improve working conditions, for example, to install air conditioners.

There are also other claims to the organization of working premises:

• Lack of kitchen or just a separate room for meals.
• Tight, poorly equipped postal storage room.
• San node without repair or with faulty plumbing.
• Old unaesthetic furniture in the workplace of operators.

In fairness it should be noted thatlack of repair or normal heating staff complain much less frequently than low wages or personnel shortages. In addition, there are a lot of positive feedback from postal workers who work in premises with a European-style renovation and new furniture.

Hard physical labor

Exercise, and also associated withThis non-observance of the norms established by the requirements of safety and labor protection is a huge problem not only for postmen carrying the correspondence “with a thick bag on a belt”. Due to the lack of a loader, and just a male worker, mail employees are forced to lift and drag heavy postal parcels. Due to this circumstance, the Post of Russia is often not recommended for work for young girls and women of reproductive age.

Slightly better situation in the sorting shops andin the warehouses of this organization, although here the loading process is facilitated and partially automated. “Sorting” workers tell about often breaking forklift trucks that do not work most of the time, complain about the lack of qualified drivers for this category of equipment. As a result, even in stock, a large number of shipments are shipped manually, with violations of the current norms of weight lifting.

Supply of stationery and supplies

The fact that the leaders of the FSUE "Russian Post" oftenThey “forget” to supply the branches with consumables and necessary trifles, such as office supplies, the staff say in every third review. Mail employees do not even complain, but rather wonder why all this is not allocated money. However, the work of the mail is not reflected. Very often, the post office employees, who are not spoiled by high wages, themselves create conditions for customer service, buying paper, stationery for their money, and refilling printer cartridges.

A uniform

"Hot" topic for discussion on online forums- uniform for employees. And it's not even a matter of numerous jokes about the appearance of the new uniform of the FSUE “Russian Post”. Employee feedback is more concerned with the convenience and quality of the materials that were used to make uniforms. Most workers who managed to get corporate clothes, agree that they saved on quality - the fabric is completely synthetic.

Another problem is the size range of clothes forpostal employees. Getting the shape of the size that is available, and not the one that is needed, the employees have to customize and alter their corporate clothes at their own expense. The tangible advantage of all this is that the uniform of the “Post of Russia” is issued to employees for free.

Work time

Irregular working hours with permanent, oftenunpaid processing - a common complaint in the reviews of employees of the FSUE "Russian Post". The mode of operation at post offices is usually from 8:00 to 20:00 hours, with a break for lunch and rest. But this, as the post office workers admit, is only official. In practice, employees start a working day half an hour or an hour earlier. The reason for this is a large amount of work and a shortage of staff in post offices. In addition to the main duties, workers are required to complete reporting documentation, an electronic database, prepare all items for further transportation and much more. Work may end in the mail at 22:00 or 23:00 hours.

Another problem is that there is no time for a break.during the twelve hour day. With a large number of clients in the post office hall, the operator not only does not have a technical break, which is necessary when working on a computer, but also a simple opportunity to go to the toilet. There may also be no lunch break or the time for rest is significantly reduced.

Irregular working hours not onlyoperators. Due to the lack of staff, the postmen take care of two or three sites and often end up sending mail late in the evening. This makes the work of the postman not only hard, but also unsafe. Especially when you consider that in his bag there are not only letters and newspapers, but also considerable sums of money for delivering pensions to the house.

But even in such an organization of working time there isa plus. For postal workers, there is a shift schedule, and the employee has the opportunity to choose for himself the most convenient distribution of working days. Work in shifts, usually 2/2 days, is very convenient for women with children or students.

However, the choice of graphics is not always possible, andonly provided that the branch is fully staffed. Otherwise, as mentioned above, employees are forced not only to work in accordance with the needs of the post office, but also to recycle in excess of the standard.

Outdated computers and equipment

The post office is equipped with outdated computers, for this reason there are a number of problems in the work:

• Constant failures in the mail computerlead to the fact that information is lost or indicated incorrectly, the accuracy of which is necessary for the normal operation of FSUE Russian Post: addresses, data in payment documents and receipts, name of printed publications and so on.
• Computer and other equipment, no less old,work very slowly. Because of this, the speed of customer service is reduced, which leads to queues, a large number of complaints from the public, and no longer funny jokes about the “unhurried” work of the Post of Russia.
• Worn monitors, as well as the lack of technical interruptions, lead to a deterioration in the vision of mail operators.
• Significantly difficult to track letters on the "Mail of Russia".

The situation is complicated by the fact that a special program installed on this equipment, created for computers of the new generation. From here, there are often problems with installation and upgrade.

Plan, deprivation of a premium for failure to comply with the plan

Surely those who have been in Russian postaloffices, you may notice that the traditional “goods” that are sold by “Russian Post” - envelopes, stamps, special branded boxes - are far from a complete list of what can be purchased today from a telecom operator. The windows show items that often have nothing to do with mail or communication: household chemicals, textiles, dishes, children's toys and much more.

On sales in each post office installeda monthly plan, for the failure of which all employees can completely or partially lose the prize. Therefore, stories about how, in pursuit of a plan, postal workers are forced to buy back some of the goods they do not need, unfortunately, are quite common.

EMS: express delivery conditions

We should also consider such innovativeformat of the postal service, like EMS or Express Mail of Russia. Express Mail Service - delivery of mail to the addressee by road, appeared relatively recently. The protagonist of this service is the driver of the company car, which also performs the functions of a cashier, courier, and, if necessary, a loader. Despite the short period of work, Express Mail of Russia managed to receive a lot of feedback not only from clients, but also from its employees. What are the most often dissatisfied employees?

• Old or fast-breaking transport, which the driver must work on. “Pochta Rossii”, carrying out repairs and maintenance of branded cars, updates its fleet rather reluctantly.
• Not always fair load distributionbetween employees. There are many complaints that simpler, shorter or financially advantageous routes go only to “experienced” drivers who have worked for several years.
• Irregular working hours, processing, which are not very willingly paid by management.
• The salary is less than promised at employment. This is due to the fact that the salary of the driver directly depends on the work performed, that is, on completed orders. To this is added a system of fines, for example, for a monthly overrun of fuel.

It is worth adding that in other reviews oftensays that in a month you can earn much more than the amount that was negotiated during employment. The work of the driver is called difficult, but very profitable. In addition, drivers are regularly paid bonuses. Among other advantages of working in EMS, one can mention the possibility of training and career growth.

Negative attitude of mail clients

Rules of the work concerning customer serviceinstruct employees to be extremely polite and respond with a smile to any question or complaint of citizens. But most postal workers admit that conflict is not always avoided. Often, employees who work directly with clients receive a whole squall of reproaches and offensive statements from visitors to the post office. Of course, most conflict situations are the result of previously voiced problems: slow-working equipment and the lack of operators in the mail slow down the speed of customer service and create a long queue at the post office windows. It is quite logical that a long wait can provoke conflict situations both in relation to the operator and between clients.

But employees, talking about cases of aggressivebehavior towards them, they also distinguish such a category of customers who are convinced that “at the post office and at Sberbank they are all rude”. With experience, employees learn to ignore a negative-minded visitor and, in response to obvious or hidden aggression, respond calmly and with a smile.

The benefits of working in the mail

The importance of the work of all mail employees is difficultoverestimate. Despite the problems that exist in this area, the branches of the Post of Russia continue to provide services to citizens in every region of our country. And this is a great merit of the people working in the post offices. Labor activity in the branches of “Post of Russia” cannot be called easy. So why workers are not in a hurry to change the post of postal employee to another occupation? The answer is given by the employees of the Post of Russia themselves, who in their responses often write that working at the post office is not only interesting for them, but also their favorite. Are there any significant advantages for the employees of FSUE “Russian Post”? Employee reviews allow us to highlight several advantages of working at the post office:

• Full social package, paid sick leave, annual, educational and maternity leave.
• Stable payroll.
• An interesting job, the opportunity to learn a lot of new things.
• “White salary” and official employment.
• Union support, vouchers at preferential union prices for postal employees and their children.
• Quarterly bonuses.
• For employment is not required work experience, a university diploma.
• Free training, scholarships for interns.
• The ability to regularly upgrade skills, free courses.
• Career.
• Convenient schedule.

</ p>>