What should I do if MGTS does not work? Addresses and telephones of MGTS technical support
Among users of fixed communication hardlyyou can find people who did not have to deal with interruptions in the work of the telephone line. The reasons for the emergence of such situations can be quite a lot: from the banal "the telephone apparatus went out of order" to the more global "the transmission lines were damaged".
If the MGTS telephone (Moscowcity telephone network), you first need to find out what the problem is and where it is: outside the apartment (home) or within it. For example, if the wire is damaged by the pet's teeth, it will not be possible to notice a breakdown. The correct information will help to promptly resolve the issue when contacting a contact center line. In this article we will consider the actual issue for many subscribers: "MGTS does not work - where to call?"
How can I report problems with communication to the operator?
There are several ways to contactoperator of the consultation service and report the problem, but you must first conduct an independent analysis. This will give the details of the support line to the consultant and significantly speed up the process of correcting the difficulties. If MGTS does not work, but you can call from another phone, for example, from work or from relatives and friends, then you need to dial the following number: 8 (495) 636-03-63.
Contacting a contact center from a mobile phone
In case you can not contacta landline phone to the support service, you can always use a mobile gadget to send information about the presence of problems to the dispatcher. Dialing from your smartphone 0636, you can also contact the employee of the call center. We pay attention, that the support service works round the clock without holidays and days off. Thus, you can contact it right after you understand that the MGTS phone is not working.
After connecting to a specialist, you should informthe fullest information known to the user. The employee will consult and try to help remotely, unless, of course, we are talking about mechanical damage to the transmission line. If you need to call the wizard, the subscriber can apply for the services of the wizard. It is advisable to leave your contacts when submitting an application, where you can contact the subscriber to specify additional data.
Who repairs equipment?
So, if during a telephone conversation withthe employee of the support line can not solve the problem, then it is necessary to leave an application for the call of the master. It should be noted that these works are carried out by contractors (MGTS partners), which means that the cost of their services and the level of quality of work can differ significantly not only in different areas of the city, but also within several houses. Thus, if your acquaintances negatively spoke about the work of one company, this does not mean that the employee of the organization who comes to you on the application will do poorly their work.
After receiving the application for repair companywill coordinate the visit of the master with the client. At the appointed time, a specialist will arrive, directed by the company for the purpose of diagnosing, eliminating existing failures and carrying out a number of activities. First of all, he begins to analyze where the problem originated - in the apartment or outside it. If the inability to use communication in the normal mode is connected with the actions of the client, for example, the telephone apparatus has broken down or the cable has broken, then the specialist will be able to orient at the cost of the services, since the elimination of the breakdown will be at the expense of the subscriber. As mentioned earlier, everything depends on the contractor company. Prices may vary depending on the situation. If the communication problem occurs outside the client's apartment, the cost of repair will be borne by the service provider.
Addresses of MGTS offices for individuals
If the city telephone (MGTS) does not work andyou can not contact the customer support service, you can always contact any service provider's office. Of course, unlike the support line, which operates in the 24/7 mode, the MGTS offices have a certain work schedule. If the office hours do not suit you, then you need to contact the support service with a question why the MGTS phone does not work (where to call, contacts were given earlier).
In Moscow and the Moscow Region, everything functions24 offices - in each of them, the staff will be able to advise the client (both individuals and corporate clients) and take an application for the call of the repair master. We draw your attention that you can pick up the office on the MGTS website in the section "Sales and service centers". For each branch here are indicated:
- the exact address;
- position on the map;
- periods of work (including the schedule of work on holidays);
- busy office.
It is enough for a subscriber to choose a branch in which it is possible to leave an application for a call of a specialist and receive a qualitative consultation.
When applying to the office, be sure to bring along an identification document. If the service agreement is not designed for you, you need the presence of a subscriber with a passport.
Addresses of MGTS offices for legal entities
If communication problems have arisen with a corporate client, then you should apply to any of the five offices: Arbatsky, Prospect Vernadsky, Proletarian, Zelenograd, Timiryazevsky - They are serviced both by individuals andcorporate clients. To view information about offices, on the site in the same section, select the checkbox next to the "For Corporate Clients" option. For offices the same information is available - according to the schedule of work, location on the map and busy offices.
Conclusion
In this article, we have consideredThe current question is: "Does not the MGTS phone work, where should I complain?" There are several options for MGTS clients: by phone (and you can reach the operator from the cellular or fixed line) and through the office staff.
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